Terms and Conditions

1. CLAUSE ONE - OBJECT

1.1- The contracting party, qualified in the form attached to this instrument, confirms the veracity of the information regarding its personal and registration data, signing this service provision contract as responsible for itself and for the other persons named below, with the contracting party, the ( a) which is obliged to provide professional services related to the availability and intermediation of a volunteer service vacancy in an international entity selected in the period chosen on the website

​

Sole paragraph - The contractor will provide the contracting party with the following activities: intermediation of international voluntary work, in short, everything that is pertinent to its provision of services and the activity explored by the contracting parties.

2. SECOND CLAUSE - SERVICE EXECUTION CONDITIONS

2.1- CONTRACTED SERVICES

I) It is important for the contracting client to be carefully aware of the services purchased, as well as whether or not it is included in the respective price. Thus, services included are those that are expressly mentioned in the program presented and selected by the contracting party. Any statements, made orally, regarding the inclusion of certain services, should not be considered or accepted by the contractor, nor suggestions of optional tours and other references that are not written or mentioned in documentation.

II) This binding agreement sets out all terms and conditions with Volunteer Vacations. As part of your application process, it is extremely important to verify and confirm that you have read and reviewed this agreement, accepting and agreeing to be bound by all its terms and effects. All volunteer services provided by or through Volunteer Vacations are subject to this agreement, as well as the payment of any fee or remuneration to the contractor. This document, including its attachments, is the sole source of any obligations and/or services to be provided by Volunteer Vacations.

​

2.2 - SERVICES PROVIDED BY Volunteer Vacations

I) Participant Allocation . In consideration of payment of service fees agreed under this agreement, Volunteer Vacations agrees to organize a volunteer project in a host country, for which you must provide volunteer services during the term of the stated period. The contractor is not obligated to perform services other than the specific services identified in this Section. Unless expressly provided otherwise in this Agreement, the Contractor is solely responsible for the payment of any and all costs and expenses related to its participation in the contracted service. II) Start of the project The contractor, upon verifying the selected project and its due remuneration, will make the vacancy available in the stipulated entity for the term and conditions presented on the website.

II) Project analysis The contractor will analyze and research the placement requests and try to reasonably correspond to personal or preferential interests, with the list of projects that have been made available to us through the volunteer entities and presented on the website.

III) Project Selection It is important to note that upon arrival in the host country and in case of dissatisfaction with its selected project, the contractor will likely be unable to timely find an alternative project, however, the selected organization will work with the contractor and with the Volunteer Coordinator to try to resolve difficulties as quickly as possible. The contractor is not obliged to find an alternative project in a simple case of dissatisfaction with the selected project.

IV) Project variation In some cases, the volunteer project may be slightly different from those described on our website, due to the dynamics of updating the partner entities. In addition, the selected project may request help with some works or services that are related to the assigned Project.

V) Insurance and Liability. Applicant-paid program prices do not cover any insurance or liability coverage. It is the sole responsibility of the contracting party to organize the contracting of the appropriate insurance in accordance with the selected and contracted program.

2.4 - MEANS OF TRANSPORT

I) With regard to air service, regardless of the destination of the flight (national or international) and its conditions (regular or chartered), the contractor only makes available, as an intermediary between the contracting party and the selected international entity, the volunteer job vacancy.

II) As for luggage, both on national and international routes, there is a franchise system for the transport of luggage, which may vary according to the carrier hired. In order to avoid problems with your luggage, it is recommended to check the excess conditions indicated on the ticket. The contractor cannot be held responsible for lost luggage or excess weight.

3. THIRD CLAUSE - CONTRACTOR'S RESPONSIBILITY

3.1 The contracted company is a provider of international voluntary work intermediation services, depending, for the final execution of the same, on the performance of third parties, for the specific execution of transport services, accommodation, receptive service at the destination and/or stopovers of the contracted trips , among other miscellaneous services. Thus, the total and complete exclusion of any joint and several liability attributed to it, together with its customers, in the event of damage resulting from these third-party services remains as demonstrated.

3.2 The choice and contracting of third-party service providers is carried out within the strictest criteria of market evaluation, where all legal specifications regarding the quality of the equipment, used or not, necessary or not, in the execution of the contracted services are observed, any liability arising from misuse, wear and/or any damage (with the exception of hypotheses caused by unforeseeable circumstances and/or force majeure), to contracted third parties. Thus, questions or doubts that arise in relation to these services must be resolved between customers and third-party service providers, exclusively.

3.3 The contracting party recognizes the contracted party as a mere intermediary, appoints it, irrevocably and irreversibly, as a condition linked to this agreement, as its agent. The transport used by passengers to arrive at the airport of departure, when not purchased from the contractor, nor with its intervention, exclude any type of liability of the contractor;

3.4 The contractor is exempt from liability arising from services of the customer's free choice, as well as those not specified in the travel documents, optional tours, etc.

3.5 The contractor assumes no responsibility for the sale made in disagreement or incompatible with the offers and advertising published in the media and/or contained in promotional leaflets.

3.6 For technical-operational reasons, situations arising from force majeure or unforeseeable circumstances that prevent the total or partial fulfillment of the contracted trip, the operator may promote changes that may be necessary, modifying itineraries, dates, times, services, periods and others. , not being obliged to refund the amounts paid.

3.7 For reasons of force majeure or unforeseeable circumstances, such as delays or cancellations of air, sea routes, technical, mechanical, meteorological problems, airport closures, road interruptions, government decisions, interdictions arising from the public authorities, strikes, wars, natural phenomena and others, which may prolong, reduce or cancel the service, all additional expenses are the responsibility of the customer, and the operator and travel agency are exempt and exempt from making payments, refunds or refunds of total or partial amounts.

4. CLAUSE FOUR - RESPONSIBILITY OF THE CONTRACTING PARTY

4.1 The contracting party is responsible for the information, and must clarify the conditions required by the contracted company, which acts as an intermediary between the contracting party and the international body.

4.2 It is also responsible for providing all the necessary documentation to make the service contracted and provided through this contract available, as well as all additional obligations, including vaccines and visas.

4.3 Any complaints about the contracted services must be made in writing and filed with the contracted party, within 30 (thirty) calendar days from the end of the trip, and after this period the services will be considered perfect and finished. The claim will not be known if the customer does not make use of the prerogatives listed in Law No. 8.078/90, or makes use of inappropriate means, such as negative publicity, where liability will be determined.

4.4 The contracting party is responsible for the full payment of the contracted service, which must precede the date of shipment, if it is financing, the contract will only be implemented after the pre-approval of the credit with the financial institution.

4.5 The non-payment of one or more installments authorizes the operator and/or finance company to anticipate the entire debt, deposit the other post-dated checks, and/or issue a bill of exchange or bill of exchange due on sight, including fines, interest , monetary restatement at the indices in force at the time, which will be charged according to current legislation for credit instruments.

4.6 Customs fees, laundry services, drinks, phone calls, tips, optional tours, extra meals, extra coffees, fees and tickets to parks, museums, churches, concert halls and other expenses, outside the contract, are the responsibility of of the customer.

4.7 The customer must observe and obey the schedules determined by the transport companies for shipments, being obliged to respect the conditions of behavior and safety determined by them, as well as the rules of internal functioning in the establishments of the contracted service providers.

4.8 The customer is subject to the weight limit for the amount of luggage established by the transport companies, and during the in/out transfers (round trip) he is responsible for the safekeeping and conservation, responding for any damage resulting from negligence and/or recklessness.

4.9 The personal documents necessary for national and international travel are the responsibility of the customer, who must comply with the requirements of the competent authorities, such as original identity card (including minors), passport with consular visa of the countries of destination, among others required

4.10 For children under 12 years of age on national trips or for children under 18 years of age on international trips, unaccompanied by parents or guardians, in addition to the aforementioned documents, authorization from the Children and Youth Court will be required.

5. FIFTH CLAUSE - WITHDRAWAL, TRANSFERS AND CANCELLATIONS

5.1 The customer who, for any reason, requests cancellation or transfer of the contracted service, must do so in writing, in which case a fine, administrative fees and operating expenses will be charged, which will be applied to the total value of the contract, in the following proportions:

- loss of 70% of the agreed upon registration at the time of registration.

- 30 days prior to the departure date, loss of 75% of the agreed amount;

- 5 days prior to the departure date, loss of 85% of the agreed amount;

- Passengers who do not show up for boarding on the day and time previously contracted, or even in the event of being denied boarding due to lack of documentation, will not be entitled to reimbursement for the contracted services.

I) The aforementioned fine applies due to the amount already invested in the project, the respective accommodation cancellation fees, the taxes already levied and collected, as well as the expenses with labor and commercial commissions.

5.2 In all air and sea travel (national and international), situations arising from force majeure or unforeseeable circumstances, such as the minimum number of passengers required for the trip and others, the operator may cancel or transfer to other dates, as well as how to offer other options for itineraries, or even return the money paid by the customer, with the operator being exempt from liability in all cases.

5.3 The customer who requests cancellation, transfer or replacement of a passenger in trips that use airlines will not be entitled to a full refund or endorsement, implying in the partial loss of the value of the corresponding service, as well as being included in clause 4.1, leaving the operator and charter companies exempt from proceeding with restitution or compensation in its entirety, and must be applied to the rules of each company involved.

5.4 The customer who does not show up for boarding, abandons or gives up the trip after it has started, during its execution, or unilaterally changes the contracted conditions, will assume all expenses incurred, the operator and service providers being exempt from granting reimbursement, or compensation for unused or replaced services, also implying in the total loss of the contracted value.

5.5 Pursuant to the legal provision in this regard, the contracting party may exercise its right of repentance, in writing, up to 7 days after signing this contract (when the contracted services have not yet been performed), and, within 10 working days, all the amount paid. When the date of signature of this contract is less than 07 days from the date of the start of the trip, the refund will be 70% of the amount already paid.

I) In all cases, if the air ticket has already been issued, the contracting party will be responsible for the fine imposed by the airline, in addition to the fine mentioned above.

II) In the event of withdrawal by the contracting party, at any stage or stage of the trip, there will be no refund of values, nor any bonus for the withdrawn.

III) When the execution of the purchased services depends on a minimum number of participants and, if this number is not reached, the contracted party reserves the right to cancel the trip, notifying the contracting party at least 72 hours in advance. In the event of cancellation, the contracting party will choose another trip on the same occasion or schedule on another date. If you do not opt for any of the possibilities, the amount paid will be returned by the contractor, in full, within a period of up to 5 business days.

IV) Only in cases of effective threat of occurrence of natural phenomena with possible risks to the participants, situation of public calamity, disturbance of order, accidents or strikes harmful to travel services, may the contractor cancel the trip, before its start , or at any stage or stage, and the contractor must refund the amounts corresponding to unused services, without adding a fine, interest or any other charge.

V) The contractor who causes disturbance or whose presence may pose a risk to the health, physical or moral integrity of anyone, will be disconnected from the trip, without any reduction in the price of what is not used for that reason. Disconnections may be made by tour guides, as well as by competent authorities (ship, plane and other commanders). The contractor is not responsible, does not guarantee and does not intercede for the permanence, nor for the non-entry of the tourist in a foreign country, given that it is part of the power covered by the sovereignty of a State, a power of a discretionary nature, regardless of whether the passenger is fit with the documentation, no amount paid will be reimbursed.

5.6 If the contracting party, 2 months before the provision of the service of this contract, has not made the payment of 50% of the agreed amount, the service will be automatically cancelled, and the contracted party may make the due charge for the defaulted amounts. I) The amounts already paid by the contractor, at the time of cancellation, will not be refunded by the contractor due to the time and expenditure of value invested in this contract.

6. SIXTH CLAUSE OF THE SUPPLEMENTARY PROVISIONS -

6.1 Contractors who, in the course of the trip, need medical assistance or medicines, must bear such charges. The contractor advises holders of health insurance or medical assistance to carry the necessary documents for care outside their usual home. If the client is interested in insurance that provides special coverage, well above the legal minimum, for the duration of the trip, he must purchase it from the respective insurers.

6.2- The contracting party, during the term of this contract or in its negotiations, may not negotiate directly with any third party service provider of the contracted party in respect of the principle of contractual good faith.

7. SEVENTH CLAUSE - REMUNERATION

7.1 The form of remuneration for this service will be agreed and detailed in the membership form, attached to this contract and available on the contractor's website in the contracting party's profile, with the forms and conditions of payment.

8. EIGHTH CLAUSE - IMAGE RIGHTS

8.1 The contracting party authorizes the use of its image in any and all material including photos, documents and other media, for use in promotional and institutional campaigns, intended for dissemination to the general public and/or only for internal use of this institution, provided that there is no distortion of its purpose.

8.2 This authorization is granted free of charge, covering the use of the aforementioned image throughout the national territory and abroad, in all its modalities and, in particular, in the following ways: printed media (books, catalogs, magazine, newspaper, among others), television (advertisements for open and/or closed television, videos, films, among others), radio (radio programs/podcasts), written and spoken, Internet, including any social media.

9. EIGHTH CLAUSE FORUM OF ELECTION

9.1 To resolve any and all doubts arising from the application of this contract, by election, users choose the forum of the city of Rio de Janeiro, renouncing any and all other, however privileged it may be.

​

​

​